How to Get an Excellent Trustpilot Score

Excellent Trustpilot Score

Our Pledge to Our Customers

We want our customers to have an easy and enjoyable experience when buying furniture fixtures and fittings from us. That’s why we aim to offer support both before and after ordering from Unico Components Ltd, and to provide the best customer service possible. We believe that this is how we retain our customers and grow our business.

Call for a chat

More often than not, we would have to deal with a bot for online help and support which sends us round in circles and doesn’t always properly resolve a query or problem. How refreshing then to actually be able to have a proper conversation directly with a member of staff. And on the phone no less! Here’s our number, we are on hand between the hours of 9am to 5pm Monday to Friday so, whatever you need to know, just give us a ring 01483 237621. Got a query out of hours? Drop us a line and we’ll get back to you when we reopen.

Excellent Trustpilot Score

Did you know we have great reviews on Trustpilot? Over 2,000 reviews, not just for our high-quality products but our brilliant customer service too. Our website includes enough detailed information and some frequently asked questions, but we realise that the biggest source of knowledge lies with our staff, particularly when it comes to products and stock. So, how do we achieve such great reviews on Trustpilot? By having great staff who deliver first class customer service. 

Here are a few of the things our customers have recently said:

  • Absolutely fantastic! Quick and knowledgeable response to a question I had.
  • This is how all companies should run!
  • Item ordered, delivered pronto, perfect fit, even the predrilled holes were in exactly the right place.
  • Timely, accurate advice on what I needed. Very helpful.
  • Very helpful company as I had to amend my online order and parts have performed very well. I would certainly use them again.
  • I needed some screws and over ordered and bought 10 packs instead of 1 pack of 10 screws.
  • I received a phone call informing me of how many I had actually bought.
  • My order was changed, and I received a refund, and the screws came the next day.
  • I would use and recommend Unico Components in the future.

And some more detailed testimonials from August 2022:

"The order was dealt with very efficiently. On placing the order online, I instantly received a phone call informing me that the item I ordered was out of stock and offering me a suitable alternative. This was dispatched within minutes of a further call from me confirming the suitability of the replacement."

"Became stuck due to a very large kitchen company not doing a full survey & failing to fulfil the promised items due to this. Basically, we were left with 400 mm drawers that would not close as there were pipes behind preventing closing. The kitchen company said they could do nothing about it, so we had to find somebody who could sell us 200mm drawer boxes with runners that we could put our drawer fronts on so as the drawers would then close. Unico saved us a lot of stress, their service was perfect, their staff went above and beyond, they were literally extra helpful."

We go above and beyond for our customers

Even if you can’t find exactly what you are looking for on our website, our staff are happy to source or suggest an alternative. You can expect a prompt and reliable service from Unico, a well-established business of over 40 years. 

To us, customer service means better conversations with real people!

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